Community Research

The Annual Community Sentiment Survey is an online survey open to all residents through Participate Wingecarribee. It measures how the community feels about Council’s performance, leadership, transparency, and communication. 

It’s part of Council’s ongoing commitment to understanding community sentiment and improving the way we lead, engage, and serve. Your feedback helps us listen, learn, and respond. 

Survey Details 

Survey period: 1–31 August 2025 

Conducted by: Wingecarribee Shire Council 

Method: Online via Participate Wingecarribee 

Focus Areas: Trust, transparency, leadership, communication, and satisfaction with services 

Results: The Community Engagement Summary(PDF, 205KB) will be published on Participate Wingecarribee and Council’s website, with a summary included in the 2024–2025 Annual Report. 

The Community Satisfaction Survey is conducted every two years by a professional, independent research company provider. It involves a randomised and representative telephone survey of local residents to benchmark satisfaction with Council services and facilities over time.

Survey Details 

Most recent survey: June 2024 

Conducted by: Independent consultant 

Method: Randomised telephone interviews with over 400 residents 

Purpose: Assess satisfaction with Council services, staff contact, and overall performance 

Results: Community Research Report 2024(PDF, 3MB) was presented to Council and published on this page. 

It’s a short, online survey that gives the community an opportunity to share how they feel about Council’s leadership, communication, and transparency. The 2025 survey ran from 1 to 31 August, alongside local pop-up sessions across the Shire where residents could meet Councillors and learn more. 

The survey coincided with the one-year anniversary of the newly elected Council and helps establish a baseline for community sentiment following administration. It also enables Council to measure whether community expectations are being met and where improvement is needed. 

The Annual Community Sentiment Survey focuses on trust, transparency, and leadership, and is open to everyone online. The Community Satisfaction Survey measures satisfaction with Council services and is conducted by independent researchers via phone every two years. Together, they provide a complete picture of community confidence and satisfaction. 

No. Each survey is optional and reaches different audiences. If you are randomly selected by the researcher, you’ll be invited by phone. The Annual Community Sentiment Survey, however, is open to all residents through Participate Wingecarribee. 

Survey findings directly inform Council’s planning, communication, and service improvement initiatives. They also help shape the Delivery Program, Operational Plan, and Annual Report, ensuring community voices guide decision-making.