Emergency Water Distribution Points

Man and 2 women smiling and happy outside with water bottles

Water Service Interruptions

We do planned maintenance and this will interrupt water services form time to time. We will give you as much notice as we can. Unfortunately, unplanned interruptions and outages can also occur.

Council’s Water Services Team will work as quickly as possible to restore your water service. During these events Council will notify residents via local media during business hours, social media and on this web page.

In the event of an unplanned water outage in the villages supplied with Town Water, Council will provide up to 3 litres per household of bottled water if a water outage lasts longer than 3 hours.

Where can I access bottled water in my village?

If you are in a village area that is connected to town water and are experiencing a water outage of longer than 3 hours, you can find your pick-up station from the below map. The distribution point will be outside the venue.

This service is not available to the main town centres and does not include villages not connected to town water.

Where can I find information about Water & Sewer Outages?

You can find out if a water outage is affecting your from our Wingecarribee Shire Council Current Outages and Works Map. Simply, click on the icon on the map below for further information. Zoom in and out by using the + and - tools in the top left corner of the map. To use the search function of this map simply click the capture box icon in the top right of the map. This will open up a larger map and allow you to search via a specific address.

Icon from Google Map used to expand map and allow search functionality - Capture box icon to expand the map

No water and not showing on our map?

Image of women's arm turning on a tap with no water

Together we can move quickly to preserve precious water reserves.

Call our water team on 02 4868 0888 if you have no water or low water pressure and can't find any reported outages near you on our map.

With your help, we can get to the source of the matter promptly, prevent water loss and restore supply.

Tips to prepare for planned works

Man filling reusable bottle at a kitchen tap with bowl of fruit in the foreground

  1. Store enough drinking water for the duration. 

  2. Fill buckets for flushing of toilets. 

  3. Turn-off hot water systems to avoid possible damage. 

  4. Once water supply is restored, run your hot water tap to flush any air pockets from the pipes before turning your hot water system back on.   

  5. Check that tap water runs clear before drinking. 

  6. Know where your local pick-up point for bottled water is by checking our map, just in case!  

Want to know more? Check the FAQ’s on our Water Page  

Still have questions? Contact our water team