From Monday 3 August, the Customer Experience front counter and contact centre will be open Monday to Friday, 8:30am – 4:00pm. Calls after 4:00pm will be handled by Council's after-hours service, with urgent matters continuing to be supported. Many customer transactions can also be completed online via Council's website.
Use our eServices platform to obtain detailed flood information relevant to a subject property (as available).
If you're new to using our online eService Portal you can watch our How-to use new online eServices Portal video below which will step you through the process.
Before you proceed: Ensure all details are correct before placing an application (i.e. certificate type, legal description (Lot and DP/SP number) of the land, property address, a valid email address). This email address will be used to send you the certificate. Council is unable to issue refunds for incorrectly entered information, duplicate applications, or for change of mind.
Request online
Call us on 02 4868 0888 Monday to Friday, 8:30 am - 4:30 pm, or visit the Civic centre.