Customer Service operating hours changing from 3 August
Published on 27 July 2026
Wingecarribee Shire Council will introduce new public operating hours for its Customer Service front counter and contact centre from Monday 3 August 2026.
Customer Service (Customer Experience) will operate:
- Monday to Friday
- 8:30am – 4:00pm
Calls to 1300 680 888 after 4:00pm will be handled by Council's after-hours service, with urgent matters continuing to be supported. Many customer transactions can also be completed online via Council's website. Wingecarribee Shire Council Homepage
The change only affects the final 30 minutes of public-facing service and supports Council's ongoing focus on improving service delivery and operational efficiency.
The revised hours follow a review which found customer demand during the final thirty minutes is very low. The adjusted hours will provide greater opportunities for staff training, capability development, internal collaboration and improved service delivery.
Should residents have any questions, they can contact Council’s Customer Service Team on 1300 680 888 or email mail@wsc.nsw.gov.au.