Feedback and Complaints Management Policy

The Feedback and Complaints Management Policy was adopted by Council on 17 August 2022.

The objective of this Policy is to ensure that Wingecarribee Shire Council (Council) promptly and fairly handles all forms of customer/community and staff feedback to promote customer/community confidence and best practice within Council. Feedback includes compliments, suggestions and complaints. Council’s feedback management framework is intended to:

  • enable Council to respond to feedback raised by customers/community in an accessible, timely and cost-effective way;
  • assist Council’s staff members to better manage unreasonable complainant conduct;
  • enhance public confidence in Council’s administrative processes.