Request a Commercial Waste Service

You can request a Commercial Waste Service using our online form. Use this form to:

  • Request a NEW Commercial Waste Service
  • Request a CHANGE to an existing Commercial Waste Service
  • Request a ONE-OFF Commercial Waste Service
  • Request to CANCEL a Commercial Waste Service

Part of this form includes agreement to our Conditions of Agreement.

Conditions of Agreement
  • Bins: Ownership of bins remains the property of Wingecarribee Shire Council and should not be marked, painted, or defaced. Adhesive labels for identification are available on request. 
  • Maintenance: If your bin requires repair, please call 1300 680 888 (Press 2 for Waste, then 1 for Waste Service Enquiries) (during office hours and quote the bin serial number.)
  • Collections: Place bins at the kerbside unless alternative arrangements are made. For inside collections, ensure access (e.g., unlocked gates). Bins on steps will not be collected. Present bins the night before collection, as routes may change. Keep cages/skip bins level, sealed, and free of obstructions. Contaminated bins will not be collected until they are cleared. Report missed collections within 14 days for an additional service or refund.
  • Frequency: General waste, recycling, and glass: multiple weekly, weekly, fortnightly, or 4-weekly. Garden organics: fortnightly or 4-weekly. To request a change in collection frequency to an existing service, applicants must complete the Application for Amendment of Commercial Service. 
  • Charges: Charges are flat-rate based on bin size and frequency. Payment is required even if bins are not presented. Additional collections incur extra charges. $170.64 one-off deposit for 240L & 360L bins ($99.44 bin deposit + $71.20 admin). Refundable if service is cancelled and the bin is not replaced due to theft, misuse, or vandalism. Charges are updated each financial year. For the most up-to-date pricing, visit Fees and Charges. Invoicing: Issued monthly. Cancellation or termination of Service: Terminate the agreement when a business changes ownership. New owners must arrange their own service. Cancellations must fill out a Cancellation to Commercial Services section of this Form. Charges calculated to the end of the calendar month. One month’s notice required. No notice = bin deposit forfeited.
Cancellation of Service

Charges for the cancellation of the service will be calculated to the end of the calendar month.  One month’s notice is required for cancellations.  If no notification is given for cancelled services, the bin deposit will not be refunded.  Cancel this service by:

Email: resource@wsc.nsw.gov.au or, 

Post: PO Box 141 Moss Vale NSW 2577.

 

Commercial Service What Goes in your Bin

General Mixed Waste

Yes

  • Food waste
  • Soft Plastics
  • General waste that can’t go in recycling or paper and cardboard bin

No

  • Timber
  • Bricks
  • Plasterboard
  • Hazardous waste including needles, batteries, oil, fuel asbestos, etc.)
  • Green Waste
  • Energy Efficient Light Globes
  • Batteries

 

Mixed Recycling

Yes

  • Newspapers
  • Paper
  • Cardboard
  • Magazines
  • Plastic containers and bottles with the symbols 1, 2, 3, 4 and 5
  • Steel and aluminum cans
  • Milk and juice cartons
  • Clean, empty paint cans
  • Glass bottles and jars

No

  • Styrofoam or Polystyrene
  • Plastic Bags
  • Plastic wrapping or sheeting
  • Garbage Waste
  • Food Scraps
  • Ceramics, crockery, china or pyrex
  • Mirrors or windows
  • Light globes or tubes
  • Paper contaminated with food (e.g. pizza boxes)
  • Serviettes, paper plates and tissues
  • Waxed paper and waxed cardboard cartons
  • Plastic-coated paper
  • Thermal fax paper or carbon paper
  • Broken bottles or jars

Paper and Cardboard Recycling

Yes

  • Office paper and cardboard
  • Computer paper
  • Cardboard folders
  • Magazines
  • Newspapers
  • Cardboard and paper packaging etc.

No

  • Plastic folders
  • Carbon paper
  • Waxed paper and waxed cardboard cartons
  • All other waste

Garden Organics

Yes

  • Grass Clippings and Leaves
  • Flowers and Offcuts
  • Prunings, Twigs and Branches
  • Dry Leaves and Prunings
  • Fresh Leaves and Prunings

No

  • Plastic Bags
  • Nappies
  • Building Materials
  • Syringes and Medical Waste
  • Hazardous Materials
  • Food Waste
  • Recyclables
  • Small Metals Items and Old Tools
  • Clothing, Shoes and Bedding
  • Machinery and Auto Parts
  • Oils, Paints and Chemicals
  • Cling and Bubble Wrap Packets

Confidential Shredding Collection

Yes

  • Office paper
  • Hard covered books
  • Cheque books
  • Ledger books
  • Receipt books
  • Staples
  • Paperclips
  • Bull-dog clips
  • Manilla folders

No

  • Plastic
  • CDs/DVDs
  • Floppy disks
  • Plastic sleeves
  • Plastic coated folders
  • Lever arch folders
  • Food scraps
  • Aluminum cans
  • Plastic bottles
  • X-Rays (these can be collected free of charge if separated from the collection

NB: Fees are incurred for contamination. These fees will be passed on to the customer.

 

Online form

Step 1.Read the Conditions of agreement

  • Bins: Ownership of bins remains the property of Wingecarribee Shire Council and should not be marked, painted, or defaced. Adhesive labels for identification are available on request. 
  • Maintenance: If your bin requires repair, please call 1300 680 888 (Press 2 for Waste, then 1 for Waste Service Enquiries) (during office hours and quote the bin serial number.)
  • Collections: Place bins at the kerbside unless alternative arrangements are made. For inside collections, ensure access (e.g., unlocked gates). Bins on steps will not be collected. Present bins the night before collection, as routes may change. Keep cages/skip bins level, sealed, and free of obstructions. Contaminated bins will not be collected until they are cleared. Report missed collections within 14 days for an additional service or refund.
  • Frequency: General waste, recycling, and glass: multiple weekly, weekly, fortnightly, or 4-weekly. Garden organics: fortnightly or 4-weekly. To request a change in collection frequency to an existing service, applicants must complete the Application for Amendment of Commercial Service. 
  • Charges: Charges are flat-rate based on bin size and frequency. Payment is required even if bins are not presented. Additional collections incur extra charges. $170.64 one-off deposit for 240L & 360L bins ($99.44 bin deposit + $71.20 admin). Refundable if service is cancelled and the bin is not replaced due to theft, misuse, or vandalism. Charges are updated each financial year. For the most up-to-date pricing, visit Fees and Charges. Invoicing: Issued monthly. Cancellation or termination of Service: Terminate the agreement when a business changes ownership. New owners must arrange their own service. Cancellations must fill out a Cancellation to Commercial Services section of this Form. Charges calculated to the end of the calendar month. One month’s notice required. No notice = bin deposit forfeited.

Step 2.How to request

Complete the online form

1. The link below will take you to our online Commercial Waste request form, where you can request a new service, change a service, request a one-off service or cancel an existing service. 

2. By clicking the link below you are agreeing to our Conditions of agreement,

3. Please note: all payments processed incur a 0.78% banking surcharge.

Submit a Commercial Waste Service Request

Step 3.Need help

Need help? Contact us today.

If you need help completing this form, contact our Customer Experience team on 1300 680 888 and select Option 5. We're available Monday to Friday, 8:30 am to 4:00 pm.

 

 

 

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