Contact Us


Request a Service

Council’s new Customer Request System allows you to submit your requests at any time, from anywhere.

If this request requires urgent attention, please contact us on 02 4868 0888 immediately.

Request a Service

After hours emergencies

Council operates an after hours service for emergency situations including water supply issues, burst water mains, fallen trees, and sewer issues.

Please contact us on 02 4868 0888 to be put through to our on call service.

Come and see us

Our Civic Centre is open Monday to Friday between 8:30 am and 4:30 pm and is located at

Civic Centre
68 Elizabeth Street
Moss Vale NSW 2577

Call or email us

Call us on 02 4868 0888 or email us at

Send us a letter

Please send all correspondence to:

Wingecarribee Shire Council
PO Box 141
Moss Vale NSW 2577

Feedback and complaints

Wingecarribee Shire Council is committed to delivering programs and services with a strong focus on customer experience.

We welcome feedback from you as it helps us to identify service improvement opportunities, increase customer satisfaction and strengthen relationships.

Provide feedback

Connect with us

Council provides many ways for you to stay up-to-date with our latest news and keep informed.

Every Friday, we publish the Your Shire This Week e-newsletter, which provides a snapshot of everything going on in your community.

Subscribe to Your Shire

Customer Service Charter

Our Customer Service Charter sets out our commitment to, and expectations from, our customers.

We are committed to:
  • Providing prompt, friendly, courteous and efficient customer service
  • Always acting with honesty and integrity
  • Providing you with clear, accurate and timely information
  • Treating your personal information with confidentiality
  • Carefully listening to what you have to say to ensure we can determine the most appropriate way to address your request

We ask that you as our Customer:
  • Extend mutual courtesy and respect in your dealings with us
  • Be complete and accurate in your dealings with us
  • Respect the rights of other customers
  • Work with us to solve problems

We invite you to:
  • Attend Council meetings
  • Recognise our people by telling us when you have received excellent customer service
  • Tell us if we fall short in our service in any aspect so we know how to improve our services