From Monday 3 August, the Customer Experience front counter and contact centre will be open Monday to Friday, 8:30am – 4:00pm. Calls after 4:00pm will be handled by Council's after-hours service, with urgent matters continuing to be supported. Many customer transactions can also be completed online via Council's website.
Here you will find local legal services to assist you through the rebuild process.
Telephone: 1300 728 228
Website: insurancecouncil.com.au; findaninsurer.com.au
This organisation provides information about insurance matters and complaint handling.
Telephone: 1300 531 073
Email: niba@niba.com.au
Website: niba.com.au
This organisation provides advice for finding an insurance broker.
Telephone: 1800 931 678
Website: afca.org.au
This organisation provides dispute resolution services to consumers and small businesses for insurance and other financial services.
Telephone: 1800 801 529
Website: disasterhelp.legalaid.nsw.gov.au
This organisation provides help with insurance claims and disputes, tenancy, Centrelink, replacing documents, domestic violence and financial assistance for legal costs.
Telephone: 1300 663 464
Email: contact form on website
Website: insurancelaw.org.au/about-us/insurance-law-service
This organisation provides advice and advocacy for consumers in financial stress.
Telephone: 4683 2776
Email: intake@communitylinks.org.au
Website: communitylinks.org.au
This organisation provides information, needs assessment, referrals, connection to agencies.