Accessibility & Disability

Disability Inclusion Action Plan

Council has developed a Disability Inclusion Action Plan (DIAP) as a significant step towards meeting its obligations to people with a disability, under the Disability Inclusion Act 2014 (NSW) and provisions of the NSW Local Government Act, 1993.

The Plan commenced on 1 July 2017 and finishes on 30 June 2021. It is for everyone with disability, their families, carers, friends and the whole community. 

The Disability Inclusion Action Plan 2017 – 2021 represents Council’s commitment to people with disability and our actions for improving opportunity and accessibility.

It outlines our plans, over the course of the next four years, designed to remove barriers and make our Shire an even more inclusive destination and place to live for people with disability.


The Action Plan sets out a vision across four key focus areas:

  • Attitudes and Behaviours
  • Liveable Communities
  • Employment
  • Systems and Processes 


Accessible Parking

Accessible parking spaces are provided for people with disabilities who require extra space to exit or enter their vehicles or require close proximity to certain places due to mobility problems.

The Mobility Parking Scheme (MPS) provides parking concessions to people with mobility disabilities. Roads and Maritime Services issues a licence-style card that includes your photo and other security features to protect the integrity of the scheme.

To park in accessible parking bays you must hold a mobility permit.

Master Locksmith Access Key (MLAK)

Application forms (refer link below) and keys are available at Wingecarribee Shire Council Civic Centre or at the Welcome Centre in Mittagong.

The Master Locksmith Access Key (MLAK) is an innovative system that enables people with disability to gain 24/7 access to a network of public facilities.

As part of Wingecarribee Shire Council’s overall strategy to encourage and improve accessibility and inclusiveness for people with disability, Council has a supply of the Master Locksmith Access Key (MLAK) on site at the Civic Centre for purchase. MLAK key holders will have 24/7 access to MLAK keyed designated accessible public toilets across Australia.

The MLAK key opens all accessible toilets displaying the MLAK symbol and will allow access to over 350 facilities throughout NSW. An MLAK sign is attached to those facilities fitted with MLAK.

Please refer to The National Public Toilet Map for a list of public amenities within our Shire. This website also provides information on the location, opening hours and availability of wheelchair access for more than 14,000 public and private amenities across Australia.


Social and Leisure Activities

Disability Services Australia provides a monthly Social Saturday program with something for everyone!

Enjoy activities like putt putt golf, karaoke or excursions to the beach, Questacon and Symbio Wildlife Park, and lots more.

All activities arrive and depart from:

Southern Highlands Community Solutions Centre 

Address: 21 Kirkham Street, Moss Vale, NSW 2577

For ages 16 and over, support hours are funded by your NDIS plan, but other options are available.

Access to your Business

In Australia around 19% of the population has disability. Add to this people who have temporary disability, family friends and carers and the number significantly rises.

More than half of people aged 55 and over have difficulties with mobility, sight and hearing. Providing good access to your business will benefit anyone with a disability and the wider community.

Improving access will also assist your business to meet your legal responsibilities. In Australia, the law states that customers with disability should be able to access your goods and services just like any other customer.

If a customer with a disability cannot get into your building or cannot access your goods and services, they could make a complaint of discrimination.

For more information, please view the flyer below:


Smoke Alarm Subsidy Scheme - The Deaf Society

Can You Hear Your Smoke Alarm?

It can take less than three minutes for a fire to completely engulf a room and the risk of fatality increases as much as 60 per cent without an effective smoke alarm. 

Additionally, Fire and Rescue NSW research shows that between 2000 and 2014, 56 per cent of fire fatality incidents had no smoke alarm present, with the vast majority of these fatalities occurring between midnight and 6 am. 

For deaf and hard of hearing people who cannot hear a smoke alarm, specialist alarms that include a strobe light and pillow shaker are available at the cost of $20.

If you live in NSW and experience severe to profound hearing loss or know someone who does, apply to receive a subsidised alarm by contacting the Deaf Society: 

Phone on 02 8833 3600 

TTY on 02 8833 3691


Access Community Reference Group

The Wingecarribee Access Community Reference Group (ACAG) was established by Wingecarribee Shire Council to work towards improving the standard of access and inclusion throughout the Wingecarribee Local Government Area (LGA) for people with disability.

Council invites expressions of interest for member positions from members of the public who have a disability, carers, have some professional experience or have an interest in access and inclusion. The community and stakeholder representatives are appointed for the four-year council term.

The group is committed to consultation and communication with the local community on disability access issues to support, advocate and work proactively with all organisations to address access issues raised by the community. 

Reference Group meetings are held quarterly at the Civic Centre, Moss Vale.

International Day of People with Disability

In 1992 the United Nations declared the 3rd December to be a day internationally celebrated, to acknowledge and celebrate the achievements of people with disability.

International Day of People with Disability (IDPwD) brings together individuals, businesses and community organisations to celebrate and acknowledge the contributions, skills and achievements of people with disability.

The day aims to promote an understanding of people with disability and support dignity, rights, and well-being. It also seeks to increase awareness of the benefits of the integration of people with disability in every aspect of political, social, economic and cultural life.

For further information visit: International Day of People with Disability (IDPwD)

Further Information

A list of useful organisations to assist you with more information on disability issues:

Ageing and Disability Helpline

1800 628 221 (Monday - Friday 9am - 5pm)


Free, independent disability information.

Human Rights Commission

A Federal Government website advocating for human rights.

National Disability Insurance Scheme - NDIS 

Supporting people with disability in Australia.

Disability Council NSW 

The Disability Council is the official advisory body to the NSW Government.

Guide Dogs NSW/ACT 

Supporting people with sight loss.

Vision Australia
Blind and low vision services.

National Public Toilet Map

The Toilet Map provides information on over 16,000 publicly available toilets across Australia, including accessibility, opening hours and facilities, such as showers and baby change.