Contact Us

Overview

If you are able to submit your enquiry online we encourage you to do so. 

To submit an enquiry or notification make a complaint, or pay us a compliment, please click on the button below to complete our Online Form.  

 

Customer Service Charter

Our Customer Service Charter sets out our commitment to, and our expectations from, our customers.

We are committed to:

  • Providing prompt, friendly, courteous and efficient customer service
  • Always acting with honesty and integrity
  • Providing you with clear, accurate and timely information
  • Treating your personal information with confidentiality
  • Carefully listening to what you have to say to ensure we can determine the most appropriate way to address your request

 

We ask that you as our Customer:

  • Extend mutual courtesy and respect in your dealings with us
  • Be complete and accurate in your dealings with us
  • Respect the rights of other customers
  • Work with us to solve problems

 

We invite you to:

  • Attend Council meetings
  • Recognise our people by telling us when you have received excellent customer service
  • Tell us if we fall short in our service in any aspect so we know how to improve our services