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Council Free Wi-Fi FAQs

 Where are the free wireless hotspots?


Corbett Gardens 

Corbett Gardens in Wingecarribee Street, Bowral has a free Wi-Fi hotspot available 7am to 8pm. It covers most of Corbett Gardens, with a few areas where large trees may interfere with the signal. The central area between the rotunda and public toilets has the best coverage.


Civic Centre 

The Civic Centre in Moss Vale has free Wi-Fi in the Council Chambers, in the Customer Service area, the Theatrette and courtyard.  The hotspot is available 7am to 8pm although access to the building is limited to Council business hours and special events.


Public Libraries

All three public Libraries (Mittagong, Bowral and Moss Vale) have free Wi-Fi hotspots.  Coverage is excellent within the libraries, with some coverage outside the buildings. The hotspots are available 7am to 8pm outside the libraries (coverage permitting) and inside the libraries during library hours.  


Welcome Centre

The Southern Highlands Welcome Centre in Mittagong has a free Wi-Fi hotspot available 7am to 8pm.  Wi-Fi is available in the Centre, around the Centre and in most of the carpark.

How do I access the Wi-Fi?



  1. Select Wingecarribee Free Wi-Fi as a Wireless connection
  2. Go to your web browser
  3. Accept the Terms and Conditions
  4. Navigate away from the landing page

What information does Council capture during my use of the Free Wi-Fi?


Once you access the hotspot and open the internet browser application to the website, Council will capture and store the IP and MAC address of devices that have accessed the hotspot for security purposes only. We also analyse aggregated data to assess use of the service.

Council is not responsible for the use that any third party may make of personal information obtained when linked to the hotspot and you should make your own enquiries to satisfy yourself of the applicable policies for use of private information by the websites accessed by you.

Are there any limitations on the Free Wi-Fi?


The speed of the Wi-Fi is limited ensure adequate bandwidth is shared amongst all users.  The speed and bandwidth is suitable for casual web browsing, web-based email and social networking. Bandwidth intensive sites (eg Torrent/file sharing) are blocked. There is some content filtering. You will need to reconnect every two hours at some locations.


Is there any technical support?


Council does not provide support for Wi-Fi devices. If the Wi-Fi is totally down (not appearing as available), this can be reported during business hours to Council via phone 4868 0888 or using an App such as Snap Send Solve. Council does not offer a service level on restoration of the service.


Changes to service


The service, including conditions of use, availability and limitations may change at any time. The current service conditions will be on the Council website and supersede any other notification.

Are there other Free Wi-Fi hotspots?


There are also many free Wi-Fi hotspots available across the Shire in coffee shops, food outlets and other businesses.


 What are the conditions of use?


You must use the Wi-Fi connection in a lawful manner.

Council cannot guarantee the security of the hotspot at all times. Your access and use of this hotspot is at your own risk Council is not liable for any kind of loss or damages you may sustain as a result of your use of the hotspot.

Council will use its best efforts to ensure stable and secure access to the hotspot, but does not guarantee that the access will always be free of errors, virus, interception or interference.

Council intends for the hotspot to be used in a manner that does not offend the standards of the general community and may in its absolute and sole discretion, limit or block websites that do not meet those standards. Unacceptable websites may include, but are not limited to, websites and/or content that:

  1. Could cause Council to breach any law governing its conduct or to incur a liability to any third party.
  2. Could interfere with the integrity and/or performance of the hotspot, Council's network or equipment.
  3. Depicts, alludes to, or promotes offensive or illegal behaviour.
  4. Promotes racism, bigotry, hatred or physical harm to any group or individual.
  5. Harasses or promotes harassment of another person.
  6. Exploits people in a sexual or violent manner.
  7. Contains nudity, violence or offensive subject matter or which may connect to adult websites.
  8. Promotes conduct that is abusive, threatening, obscene or defamatory.
  9. Intentionally infringes copyright.
  10. Involves the transmission of junk mail, chain letters or unsolicited mailing, instant messaging or spamming.
  11. Promotes criminal activity.
  12. Contains viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that may damage, interfere or intercept access.

If Council becomes aware that websites are accessed in contravention of these terms and conditions, it reserves the right to immediately terminate and block the access without prior notice.

Users should be aware that the browsing or downloading of illegal information from the internet could lead to prosecution.

Release and indemnity

By using Council's Wi-Fi hotspot, you release and discharge Wingecarribee Shire Council from any liability which might arise from the use of the service including liability in relation to defamatory or offensive material or any breach of the copyright which may occur as a result of use.

You agree to indemnify and must defend and hold harmless Wingecarribee Shire Council, its employees and agents, from and against all loss, damage, liability, charge, expense (including all reasonable legal and other professional costs on a full indemnity basis) of any nature or kind arising from your breach of these terms and conditions.

Last Updated: January 24th, 2020
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