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Service Delivery Review Updates

Children’s Services


In partnership with external funding bodies this service provides a suite of care-related and educational activities that support Shire families.

Scope of the review:


  • Assess Council’s suitability to deliver Children’s Services
  • Assess the impact of changes to funding model and impact of alternatives
  • Assess the capability for the service to meet the changes to market demand and competition
  • Assess the current and future availability of Family Day Care Educators
  • Develop detailed recommendations for future service delivery

Following the review Council considered the following report:


Implementation plans will be developed to support Council’s decision.


The Children’s Services Service Delivery Review is now complete.



Waste Management


The service is responsible for waste collection, disposal, resource recovery, recycling, waste management and education that enhances the amenity of the Shire and maximises the environmental sustainability of the Shire.


Scope of the review:


  • Provide a full and holistic review of the services delivered to our customers with a view to matching these services against the community’s expectations and our organisation’s vision.
  • Determine how these services can be delivered at the right level, at what cost and in the best way possible to meet community expectations
  • Ensure value for money and operational efficiency
  • Assess opportunities for better service delivery with other entities.


A community survey was undertaken during the review. Results from the survey are available at https://www.yoursaywingecarribee.com.au/waste.


Following the review recommendations and improvement options will be considered in development of the Waste Strategy expected in 2020.


PDFWaste Management SDR Recommendations

The Waste Management Service Delivery Review is now complete.



Community Wellbeing


This service provides support to a number of key target groups through the provision of advocacy, service liaison, co-ordination, community events and program delivery. This service aims to improve individual and broader community wellbeing by breaking down barriers to social inclusion and providing opportunities for engagement, creativity and community capacity building.


Scope of the review:


  • Provide a full and holistic review of the service delivered to our customers with a view to matching these services against the community's expectations and our organisation's vision. 

  • Determine how the service can be delivered at the right level, at what cost and in the best way possible to meet community expectations. 

  • Ensure value for money and operational efficiency. 

  • Assess opportunities for better service delivery with other entities.


Southern Regional Livestock Exchange


The Southern Region Livestock Exchange (SRLX) is a commercial operation of Council. The SLRX is a cattle selling facility owned and operated by Council delivering livestock sales and holding facility.


Scope of the review:


  • Review the current service with regards to the legislative framework and standards required of the service.

  • Gather and analyse key service data such as financials, delivery model options, comparative information, levels of service, service and asset utilisation, resourcing requirements and implications, risks and future opportunities. 

  • Benchmark the SRLX facilities and performance with other saleyards.

  • Develop detailed recommendations for future service delivery.

  • The SRLX Service Delivery Review it is being conducted by GHD Pty Ltd.


Following the review Council considered a report at the 27 March 2019 meeting:


PDFSRLX Report to Ordinary meeting of Council - 27 March 2019

PDFSRLX Minutes of Ordinary Meeting of Council - 27 March 2019


Implementation plans will be developed to support Council’s decision.


The SRLX service delivery review is now complete.


Aquatic Services


This service includes the seasonal operation of three community heated swimming pools and provision of a multipurpose aquatic centre managed by an external contractor. The Aquatic Centre includes three heated swimming pools and an indoor gymnasium, plus a child care facility.

Scope of the review:


  • Gather and analyse key service data such as financials, delivery model options, comparative information, levels of service, service and asset utilisation, resourcing requirements and implications, risks and future opportunities.

  • Benchmark facilities with other like facilities and similar local government areas.

  • Develop detailed recommendations for future service delivery.

  • The Aquatics Services Service Delivery Review it is being conducted by SGS Economics and Planning.

Last Updated: December 12th, 2019
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