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Food Safety

Make a Food-Related Complaint

To make a food complaint about retail businesses (except butchers) or food poisoning affecting one household, contact:

Wingecarribee Shire Council Customer Service

Telephone: (02) 4868 0888

To make a food complaint about butchers, food poisoning in more than one household, or other issues relating to food safety and labelling, contact:

NSW Food Authority

Telephone: 1300-552-406

Online: Food Complaint Form
Email: contact@foodauthority.nsw.gov.au
Website: www.foodauthority.nsw.gov.au

Commencing a Food Business

It is a requirement of the Food Act 2003 and Food Standards Code that food businesses must notify the appropriate regulatory agency before they commence operations.

Food businesses that are regulated by Council are required to notify their business details to Council by using Notification of Food Business form.

This applies to any retail food businesses with the exception of retail butchers.

Examples of food businesses that are regulated by Council include:

• cafes;
• retail bakeries;
• restaurants;
• take away shops;
• pubs/clubs;
• caterers;
• supermarkets;
• groceries;
• convenience stores;
• school and college canteens; and
• childcare facilities that provide food;

Water Carters - businesses operating as a Portable Water Carter are recognised as a food business under the Food Act NSW and are required to notify council under legislation. Water Carters refer to Water Filling Stations webpage for further information.

Food Business Notification Form (PDF, 73kb)

Other types of food businesses are regulated directly by the NSW Food Authority, and businesses are required to submit their Food Business Notifications to them. These include:
• food wholesalers;
• food manufacturers, including home-based food businesses; and
• food businesses that require a food safety licence.

Food Business Notification to the NSW Food Authority (external link)

Construction and Set-up of Food Premises

Council's requirements for the establishment, construction and set-up of new food premises and the renovation of existing premises.

Food premises design, construction and fit-out guide (PDF, 4.4MB)

Food Safety Supervisor Requirement

NSW food legislation requires that certain types of food businesses must have a certified Food Safety Supervisor.

Guideline to Food Safety Supervisor Requirements in English, Arabic, Chinese, Japanese, Korean, Thai, Turkish and Vietnamese. (external links).

Home-Based Food Businesses

Home-based food businesses that prepare food for off-site catering or to be sold at markets, fêtes, local shops etc. fall into the category of food manufacturers and wholesalers. Such businesses are regulated directly by the NSW Food Authority (external link).

Manufacturing, preparation or other handling of food at home for commercial purposes may require a Development Application (DA) to be lodged with Council. Persons wishing to start manufacturing cakes at home should contact Council’s Town Planning team and enquire whether they’d be required to lodge a DA.

Home-based and mixed food businesses (external link)

Manufacturers and wholesalers of food (external link)