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Bushfire Recovery

Bushfire Recovery

A range of services are available to assist the community once a bushfire has passed. 

Initial Disaster Assistance

Click on the link below for key information.

Disaster Assistance

A dedicated Bushfire Recovery Hotline 1800 316 500 to contact Council for local assistance is also available for those residents directly affected in the Wingecarribee Shire by either the Green Wattle Creek or the Morton fires. 

The Bushfire Recovery Hotline is available between 8.30 am and 4.30 pm Monday to Friday. Calls to the number after these hours will be attended to the next working day.

Staff are able to provide advice on bush fire specific queries including:

  • Mayoral Relief Fund/Assistance requests
  • Water filling/tank recovery queries
  • Planning matters surrounding bush fire recovery
  • Bush fire related waste management requests
  • Rural Fire Service (RFS) requests for Council assistance
  • Infrastructure maintenance requests from bush fire damaged communities
  • Coordinating and arranging multi-agency requests, and
  • General bush fire recovery requests

Bushfire Recovery Hotline 1800 316 500

Disaster Welfare Assistance Point

The State Government's Office of Emergency Management (OEM) Disaster Welfare Assistance Point is set up in Council's Civic Centre foyer, and will be available until January 17 2020 to provide assistance for bushfire-affected individuals. 

The primary focus is to complete applications for people who may be eligible for 'natural disaster' payment. Criteria for eligibility are limited to people who have lost their home, are uninsured or on a low income.

Disaster Welfare Services staff are joined by members of the Australian Red Cross who are providing counselling and grief assistance services during this period.

In addition to the Assistance Point located at the Civic Centre, the following OEM outreach Disaster Welfare Assistance Points will also be available:

January 17 2020 - 10am to 3pm

Wingello Mechanics Institute Hall, located at 65 Railway Parade in Wingello.

No appointments are necessary. 

For further information contact Council's Bush Fire Recovery phone number on 1800 316 500.

Financial Assistance

Wingecarribee Shire Mayor Duncan Gair has launched a Mayoral Relief Fund set up by Council to assist residents of the Wingecarribee Shire that have been impacted by the bushfires.

Residents directly impacted by the recent bushfires can apply for assistance from the Mayoral Relief Fund. Click on the link below for further information:

Mayoral Relief Fund Assistance

Donate to the Mayoral Relief Fund

If you yourself haven't been directly impacted by the fires, but are looking for ways to helps and support our local community, then donating to the Mayoral Relief Fund will go along way to providing direct local support, and any amount will be greatly appreciated. 

Click on the link below to find out how to donate:

Mayoral Relief Fund

Community Updates

Have your say - Distribution of Federal Government funding

Bush fire affected residents are invited to meet and discuss local priorities for the distribution of the Federal Government’s $1 million Bush Fire Relief Package.

Following the meeting suggestions will be collated and presented to Councillors prior to the Extraordinary Meeting of Council scheduled for Wednesday 29 January 2020.

For bush fire affected residents who can not attend, the meeting will be live streamed to Council’s Facebook page.

RSVP’s for the meetings are not necessary and tea and coffee will be provided.

Community Meeting - South Shire 

Monday 20 January 2020, 6pm
Bundanoon Soldiers Memorial Hall, 3 Railway Avenue, Bundanoon.

Download flyerCommunity Meeting South

Community Meeting - North Shire

Tuesday 21 January 2020, 6pm
Hill Top War Memorial Hall, 102 Wilson Drive, Hill Top.

Download FlyerCommunity Meeting North

For more information see media.wsc.nsw.gov.au.

Community Letters

PDF30/12/2019 WSC Community Letter to Balmoral and Buxton residents

Support for Site Clean-up and Rebuild

Bushfire Generated Waste Disposal

The RRC is currently waiving the EPA levy for bushfire generated waste to assist residents in the clean up effort. Customers must provide proof of residence at the gate, at which time the load will also be inspected to ensure it is bushfire generated waste only and that the customer resides in a bushfire affected zone.

As part of a collaborative arrangement between Wingecarribee and Wollondilly Councils, Wollondilly Council is also extending their free waste drop-off service at Bargo Waste Management Centre to bushfire affected residents in Balmoral and Wingecarribee Council’s part of Buxton.

The free waste disposal service will be operational from Tuesday 14 January 2020 to Friday 28 February 2020. 

To be eligible for the free service residents must bring a copy of the letter received from Council, and proof of their residential address such as a driver’s licence or a rates notice. All loads will be inspected.

BlazeAid - Farm Fence Repair

BlazeAid has agreed to partner with the local community to set up a volunteer work base to start repairing farm fences in the Wingecarribee Shire

We are now seeking registrations from property owners of “working properties” whose fences have been damaged by recent fires who would like assistance with repair work.

Further details will be provided once an idea of the scale of work can be assessed.

If you have sustained damage to your farm fences and need some assistance, please call Wingecarribee Shire Council on 02 4868 0714. 

Site Clean Up and Rebuild

For additional support and information on clean up and rebuild, please download the factsheet below:

Download fact sheet for support for site cleanup

Animal Welfare Assistance Due to Fires


The NSW Department of Primary Industries (DPI) and Local Land Services NSW provide assistance to landholders and communities with animal (livestock particularly) welfare-related issues including:

  • Emergency fodder
  • Emergency stock water (where there is an immediate animal welfare concern)
  • Animal assessment and veterinary assistance
  • Stock euthanasia and burial
  • Livestock feeding and management advice
  • Care of animals in evacuation centres

Bush fire affected landholders are urged to call the Agricultural and Animal Services Hotline on 1800 814 647.

Download assistance factsheet for bushfire affected landholders

Native Animals

Council has updated its Wildlife Care webpage with important information and links for native animal care and actions following a bushfire.

Wildlife Care

Pets and Companion Animals

For concerns about pets, and companion animals please also contact 1800 814 647.

Rainwater Tanks

Rainwater tanks that have been affected by bushfires may be contaminated by debris, fire retardants, deceased animals or large amounts of ash.

The presence of ash and debris in rainwater is unlikely to be a risk to health, but could affect the appearance and taste. 

If you are concerned that your rainwater tastes, looks or smells unusual, or you suspect your rainwater has been contaminated, you should consider using bottled water for drinking, preparing food or ice, cleaning teeth and giving to animals until your tank can be cleaned and refilled.

Further information can be found on the NSW Health website

Cleanup of Fire Retardants

PDF icon NSW RFS Use of Fire Retardants fact sheet

Bushfire Management

Learn more about Council's role and approach to bushfire management at www.wsc.nsw.gov.au/environment/bushfire-management

NSW Land Registry Services

NSW Land Registry Services is supplying landholders affected by the recent bushfires with access to the title searches and plan images of their property free of charge. 

Property searches and plans can assist landholders with insurance claims and development applications to council, as well as provide peace of mind regarding land ownership following natural disasters.

If you have been affected by the recent bushfires and would benefit from access to land and property information from the land titles register, please call our Contact Centre on 1300 396 076 or (02) 8776 3575 and they can discuss how best to assist you.

NSW LRS operates the land titles register on behalf of the NSW Government, as well as the General Register of Deeds and the Water Access Licence Register. These registers hold essential information about properties across the state, including about ownership, restrictions on use, title boundaries, plans, and water access and use. Information held on these registers is available for landowners to view through land and property information searches.

Learn more at www.nswlrs.com.au or read the NSW LRS announcement.

Further Assistance for bushfire-affected communities

WSC Colour Bar

Last Updated: January 17th, 2020
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