Manage your Water Account

Overview

On this page you will find:
  • Information on how we charge for water usage and sewerage services
  • How to keep your account information up to date and making payments
  • Information on settling your water and sewer account when selling your property
  • Options available to assist with the financial burden of unforeseen leaks on your internal water pipes

Understanding your Water and Sewer Account

Water and Sewer Access and Consumption Charges 

Water and Sewer Access Charges 2021-2022(PDF, 1MB)

Residential Water & Sewer Account

Depending on the services  that are available to the property and what it is used for, there are established pricing areas for residential properties:

  • Water Access Charges apply to properties (including vacant land) located within 225 metres of a Council water main. 
  • Water Usage Charges are calculated from all the water you consume based on the number of days in a reading period.
  • Sewerage Access Charges apply to properties (including vacant land) located within 75 metres of a Council sewer main, or when sewerage can be discharged into Council’s sewer main via a private pumping system.

Non-Residential Water and Sewerage Accounts

Depending on the services that are available to the property and what it is used for, there are established pricing areas for non-residential properties. Non-Residential water and sewer charges apply to business, farmland and mining properties (including non-rateable properties):

Water Supply Charges:
  • Non-Residential Water Access Charges apply to the abovementioned properties located within 225 metres of a Council water main. Charges vary depending on the size of the water meter. Vacant Business, Farmland and Mining properties which are not metered are subject to the minimum Residential Water Access Charge.
  • Non-Residential Water Usage Charges are calculated on all the water you consume per kilolitre.

Sewer Charges:
  • Non-Residential Sewer Access Charges apply to the abovementioned properties located within 75 metres of a Council sewer main or when sewerage can be discharged into Council’s sewer main via a private pumping system. Charges vary depending on the size of the water meter. Vacant Business, Farmland and Mining properties which are not metered are subject to the minimum Residential Sewer Access Charge.
  • Non-Residential Sewer Usage Charges are based on all water consumed per kilolitre.
  • Liquid Trade Waste (LTW) Charges apply to premises where liquid trade waste is discharged into Council’s sewer system. Liquid Trade Waste means all liquid waste other than sewerage of a domestic nature. For more information, refer to Liquid Trade Waste page.

How we assess your water usage

Council has a schedule to read your water meter three times in a year in April, August and December. Your water meter records the amount of water your household consumes, and this is used to calculate your bill. There are several styles of water meters installed throughout the Wingecarribee Shire, however they basically operate in the same way. Council reads the black numbers only and charge per kilolitre (1 kilolitre = 1000 litres).

Reading Your Water Meter

Think you might have a leak? Reading the meter regularly can identify any sudden change in water use. Identifying the problem early can reduce the impact on the water use component of your account. Refer to our Manage Your Water & Sewer Service page for troubleshooting tips to check for water leaks. 

Manage your Account

Updating your details

It is important to advise Council when you change your postage address for notification of Rates and your Water & Sewerage account.

To update your billing information, please tell us here Change of Address.   

Paying your Water & Sewer Account

There are a few ways you can pay for your Water and Sewerage account, refer to our Rates & Payments page for available options.

Council’s Rates Notices and Water & Sewerage Accounts have gone digital. If you would like to receive your notices via email, you can register for eBilling here.

If you are a mobile bank customer, you can also sign up for BPAY View. BPAY View sends bills and statements straight to your online account and provides email, SMS and bank message reminders.

Residents will be required to register with their financial institution to access this service.

Payment Arrangements and Support

We understand that sometimes, due to a variety of circumstances, people are unable to pay their rates on time. Find out more information on how we can help your family or business from our Rates & Payments page or contact us on (02) 4868 0888.

Selling your Property

A Rates Certificate is commonly needed when you are selling a property. It advises the amount (if any) due or payable to Council by way of rates, charges or otherwise on a parcel of land. This ensures there are no outstanding rates, charges or other debts when the property is sold. Water consumption charges can also be shown on a Rates Certificate to determine what the owner has used since their previous reading. 

You can apply to Council to arrange a special water meter reading at the same time as a Section 603 Certificate by completing the Rates Certificate Application form and paying the relevant fee. 

Water Determinations

Council understands that excess water consumption can result from undetected private leaks and may be due to circumstances beyond a property owners' immediate control. If this occurs, owners can contact Council for available support options. 

Council has adopted a Water Determination Policy that is not intended to provide full compensation to customers for water leaks but is a means of good public relations and providing some assistance where high usage accounts have been incurred through being unaware of private leaks. 

Refer to Council’s Policies page for more information about our Water Determination Policy.