Manage your Water Account

Residential Water & Sewer Account

Depending on the services on the services that are available to the property and its use, there are established pricing areas for residential properties:

  • Water Access Charges apply to properties (including vacant land) located within 225 metres of a Council water main.
  • Water Usage Charges are calculated from all the water you consume based on the number of days in a reading period.
  • Sewerage Access Charges apply to properties (including vacant land) located within 75 metres of a Council sewer main, or when sewerage can be discharged into Council’s sewer main via a private pumping system.


Non-Residential Water and Sewerage Accounts

Depending on the services on the services that are available to the property and its use, there are established pricing areas for non-residential properties. Non-Residential Water and sewer charges apply to Business, Farmland and Mining properties (including non-rateable properties).

  • Non-Residential Water Access Charges apply to the abovementioned properties located within 225 metres of a Council water main. Charges vary depending on the size of the water meter. Vacant Business, Farmland and Mining properties which are not metered are subject to the minimum Residential Water Access Charge.
  • Non-Residential Water Usage Charges are calculated on all the water you consume per kilolitre.
  • Non-Residential Sewer Access Charges apply to the abovementioned properties located within 75 metres of a Council sewer main or when sewerage can be discharged into Council’s sewer main via a private pumping system. Charges vary depending on the size of the water meter. Vacant Business, Farmland and Mining properties which are not metered are subject to the minimum Residential Sewer Access Charge.
  • Non-Residential Sewer Usage Charges is based on all water consumed per kilolitre.
  • Liquid Trade Waste (LTW) Charges apply to premises where LTW is discharged into Council’s sewer. LTW means all liquid waste other than sewerage of a domestic nature.


Reading Your Water Meter

Council has a schedule to read your water meter three times in a year in April, August and December. Your water meter records the amount of water your household consumes, and this is used to calculate your bill. There are several styles of water meters installed throughout the Wingecarribee Shire however they basically operate the same. Council reads the black numbers only and charge per kilolitre, which is per thousand litres.

Reading Your Water Meter

Think you might have a leak? Reading the meter regularly can identify any sudden change in water use. Identifying the problem early can reduce the impact on the water use component of your account. Refer to our Manage Your Water Service page for troubleshooting tips to check for water leaks.

Updating Your Details

It is important to advise Council when you change your postage address for notification of Rates and your Water & Sewerage account.

To update your billing information, please tell us here.

Payments

There are a number of ways you can pay for your Water and Sewerage account, refer to our Rates page.

Council’s Rates Notices and Water & Sewerage Accounts have gone digital. If you would like to receive your notices via email, you can register for eBilling here

What if I can’t pay my account?

We understand that sometimes people are unable to pay their water and sewerage accounts on time. If you cannot pay your water and sewerage account, you need to make an arrangement with Council. More information can be found on our Rates page. 

If you require independent advice, please contact Lifeline Macarthur on 02 4645 7200 or a similar provider.

 

Selling your Property

A Section 603 (rates) Certificate is commonly needed when you are selling a property. It advises the amount (if any) due or payable to Council by way of rates, charges or otherwise on a parcel of land. Water consumption charges can also be shown on a Section 603 Certificate to determine what the owner has used since their previous reading.

You can apply to Council to arrange a special water meter reading at the same time as a Section 603 Certificate by completing the Rates Certificate Application form and paying the relevant fee. 

 

Water Determinations

In situations where excessive water consumption has been incurred due to circumstances beyond the owners control from undetected water leaks, Council can assess and provide some assistance to property owners.

Our Water Determination policy is not intended to provide full compensation to customers for water leaks but is a means of good public relations and providing some assistance where high usage accounts have been incurred through unavoidable leaks.

Find out more about our Water Determination Policy: