Tree Maintenance Requests for Council Managed Trees


Council understands that trees are living assets, subject to growth, decline and decay. As assets, they will be managed by adopting a holistic approach that plans for maintenance and renewal, within designated resources and levels of service.

A qualified and experienced Council Arborist will determine the level of risk and what type of works are required, in line with industry accepted methodologies and standards.

Council will categorise maintenance interventions, to facilitate decision-making and allow for the best prioritisation of resources in the following order:

1. Risk to public safety, property and other infrastructure;

2. Establishing and maintaining healthy and structurally sound trees; and

3. Maintaining habitat for wildlife.

Tree Maintenance Request Steps

The process for tree maintenance requests is as follows:

1. Customer/Resident lodges a request with Council via the Contact page;

2. A qualified Council Arborist inspects and determines if works are required;

3. Council Arborist categorises the works by priority and includes on the tree maintenance program;

4. Council’s Arborist will be in contact with you to discuss the outcome of the inspection;

5. Works are assigned to a team for completion, within a monthly work release.

Please note: The completion of the work will depend on the available resources and the priority of the works. If the job is an emergency Council will complete the works as soon as reasonably practicable.

Council will maintain/prune or remove trees that:

  • Present a high level of risk to people, property or infrastructure;
  • To maintain clearance zones and traffic sightlines for vehicular and pedestrian traffic;
  • To promote tree health and structure;
  • Any other reason at the discretion of Council's staff, which can be justified either on arboricultural, technical or legal grounds according to particular circumstances.

Generally, tree maintenance will not be carried out in the following situations:

Council will not prune trees to improve private property views, solar access, decrease leaf, flower and fruit drop or to reduce the impact of bird, bat/other animal waste or noise.