• Home
  • Online Customer Service Centre

Policy, Guidelines & Procedures

As a requirement of the Children (Education and Care Services National Law Application) Act 2010 and Education and Care Services National Regulations 2011 (external link) Children’s Services are required to have a range of Policies and Procedures which guide the operation, management and day to day practices of the service.

Our Policy, Guideline and Procedures are developed to incorporate the legislative laws and regulations and using “best practice models” in line with industry standards and community expectations.


Our Policy, Guideline and Procedures are available at the following locations:

  • The Coordination Unit Office - 71 Boardman Rd, Bowral
  • Wingecarribee Out of School Hours Service - located at Mittagong Public School Hall. 3-6pm week days school term time and most vacation care periods.
  • Each individual Family Day Care Educators residence.


The Children's Service team are currently reviewing our Policy, Guideline and Procedures in line with the new national laws and regulations, as finalised they will be made available on the Council website.


Policy and Procedures


Overriding Council Governance and Management Policy & Guidelines

linkGovernance and Management of WSC Children's Services Policy (internal link)


Operational Procedures

PDFA - Ethical Conduct V1.1 (PDF, 273KB)

PDFB - Determining Responsible Persons V1.1 (PDF, 362KB)

PDFC - Acceptance and Refusal of Authorisations V1.1 (PDF 269KB)

PDFD - Visitor, Volunteer and Students V 1.2 (PDF 284KB)
pdfE - Interactions with Children V1.1 (PDF, 275KB)

pdfOut of School Hours Care Behaviour Guidance (PDF 160KB)

PDFF - Educational program and Practice V1.1 (PDF, 833KB)

PDFG - Development & Review of Philosophy, Policy, Guideline & Procedures (PDF, 210KB)

PDFH- Confidentiality and Management of Records (PDF, 189KB)

PDFI - Grievance, Compliants and Feedback (PDF, 410KB)

PDFJ - Arrival and Departure of Children (PDF, 173KB)

PDFK - Enrolment and Orientation (PDF, 198KB)

PDFAf - Engagement and Registration of Educators V1.1 (PDF, 388KB)

PDFBf - Educator Assistant (PDF, 176KB)

PDFCf - Ongoing FDc Educator Requirements (PDF, 249KB)

PDF Df Family Day Care Fees V1.1 (PDF, 320KB)

pdfEf - Monitor, Support, Supervision & Training of FDC Educators (PDF 363KB)

pdfFf - Non Compliance and De Registration of FDC Educators (326KB)

pdf AO - Out of School Hours Fees V1.1 (PDF, 269KB)

 Health, Safety and Wellbeing Procedures

PDF 1 - Supervision V1.1 (PDF, 437KB)

PDF 2 - Child Protection V1.3 (PDF, 443KB)

PDF 3 - Water Safety V1.2 (286KB)

PDF 4 - Sleep & Rest (PDF, 208KB)

PDF 5 - Medical Conditions V1.3 (PDF, 321KB)

PDF 6 - First Aid V1.1 (PDF, 320KB)

PDF 7 - Incident, Injury, Trauma & Illness V1.1 (PDF, 327KB)

PDF 8 - Emergency & Evacuation V1.1 (PDF 318KB)

PDF 8a - Emergency and Evacuation - Bushfire Specific (PDF, 472KB)

PDF 9 - Excursion and Transport V1.1 (PDF 309KB)

PDF 10 - Sun Safety V1.2 (PDF 363KB)

PDF 11 - Illness, Infectious Disease, Immunisation and Exclusion (PDF 243KB)

PDF 12 - Health, Hygiene & Infection Control (PDF, 278KB)

pdf WOOSH Hazardous Materials (PDF, 139KB)

PDF 13 - Healthy Eating and Food Handling (PDF, 235KB)

pdf 14 - Animal and Pet Procedure (PDF, 279KB)

Last Updated: October 13th, 2017
Can’t Find It?